Shipping
Shipping & Delivery
Where does Hey There Cookie ship?
We ship to all Australian states! At this stage, we only offer shipping within Australia.
Shipping options & costs
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Click & Collect – Pick up your order from our Elwood HQ (3184).
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Australia Post Express – National delivery is available, with costs determined by weight and location.
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Same Day Courier Service – Same-day courier within Melbourne can be arranged for an additional fee, quoted based on distance from our Elwood HQ.
Example rates:
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Edible Images – $13.95 via AusPost Express with tracking
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Hey There Cookie Gift Boxes – Start from $18.95 with tracking
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Custom Orders – Price on application (please contact us for a quote)
Important:
It is the responsibility of the customer to handle baked goods with care during transportation. Hey There Cookie is not liable for any damage that occurs after dispatch or during collection.
Processing Times
All orders are dispatched from Elwood, Victoria via Australia Post.
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Edible Images: Same-day shipping for orders placed before 11 am, next-day for orders after 11 am.
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Cookies & Gift Boxes: Custom-made, with shipping calculated when placing your order. Orders typically arrive within 2–14 business days, depending on your location.
Occasionally, dispatch may take longer if we are waiting on ingredients or supplies. If this happens, we’ll email you with an updated estimated dispatch time. Once your order is on its way, you’ll receive a notification email with a tracking number so you can follow your parcel.
