Class Terms & Conditions
Terms & Conditions at Hey There Cookie!

Payment Policy

Full payment at the time of booking is required to secure a seat in one of our classes.

Once you have paid in full, your booking will be confirmed for your chosen class. All prices include GST.

When your booking is complete and processed successfully you will receive an automated email. This is your booking confirmation. Should you not receive your confirmation email, please phone us immediately to confirm your email address.

Please note all class bookings made through Hey There Cookie! website are non-refundable however may be transferable to another class or date if necessary (see our Cancellation & Transfer Policy below).

Hey There Cookie! website accepts payments from all major credit cards.

Payment for classes can also be made in store.

COVID-19 Information

Our class instructors are all fully vaccinated against COVID-19.

Cancellation of your booking due to COVID-19 remains in keeping with our general Cancellation and Transfer Policy below.

We are committed to the safety and well-being of everyone in our community. We kindly ask all students to exercise personal responsibility and not attend if you or any member of your party have visited a known hot spot area, are feeling unwell or may have come in contact with anyone who has been diagnosed or suspected of having COVID-19.


Cancellation and Transfer of your Booking

Refunds are not issued for cancelled class bookings.

Store credit may be issued at the discretion of Hey There Cookie!

In the event you need to change or cancel a class reservation please provide as much notice as possible by emailing or contacting the shop directly.

Students can request a change of class date at least 14 days prior to the class date without further charge.
Changes to your booking made between 48 hours and 14 days prior to the class date can be made but a $30 per person fee applies.
Changes to your booking made within 48 hours of your class do not allow us time to fill your seat or make any necessary adjustments to the catering and staffing. Inside this period we encourage you to transfer the booking to someone else otherwise your booking will be forfeited. We are very sorry for any disappointment this may cause, but this prevents us from having to cancel classes at the last minute due to insufficient attendance.

Cancellation by Hey There Cookie!

Hey There Cookie!  reserves the right to cancel or reschedule a class for reasons concerning Hey There Cookie!

All reasonable measures will be taken to ensure classes run as scheduled.  If a class has been cancelled due to low attendance, instructor sickness or any other matter outside of our control, all students will be notified as soon as possible and no later than 24 hours before the class commencement.

Students will be offered the option to reschedule to another date, or a full refund can be provided if no other date is suitable.

Any exceptions are at the discretion of Hey There Cookie!

Attending Your Class

To ensure that our class runs smoothly, please turn up on time for the beginning of the class. As we are putting the final touches to the set up of your class, we kindly ask that you arrive no earlier than 10 minutes before the start as we will be preparing for your class until this time. If you arrive early we politely request that you wait outside the shop.

The class price includes all materials, recipes and handouts, all sugarcraft tools, equipment and of course, your box of treats to take home.

You do not need to bring anything, but we do advise that you wear closed-toe comfortable shoes, have long hair tied back and wear an apron.

Our address is:

97 Brighton Rd, Elwood 3184

Parking:  Unrestricted Parking is available on Brighton road past the crossing at Milton Street Elwood

Public Transport: Take route 67 tram to arrive directly near the shop.

General Terms and conditions when attending Hey There Cookie!

RIGHT TO REFUSE: Hey There Cookie! holds the right to refuse a student to attend a class if the instructor feels they are intoxicated, unwell or may cause harm to themselves or anyone else attending the scheduled class.

START TIME: Classes run by Hey There Cookie! will start on time. We advise students to arrive 10 minutes early to minimise the chance of missing any of their lesson time. If a student is late for a class, it is their responsibility to catch up with the rest of the class and minimise disruption, as our instructors will not have the time to interrupt the class and begin again for every late student.

DAMAGE/LOSS OF PERSONAL PROPERTY: Hey There Cookie! will take all necessary care, but accepts no responsibility for the damage to or loss of merchandise left in the venue prior to, during or after a class/event/function.

Hey There Cookie! is not responsible for the loss or damage of personal items in any form.

We advise that students wear an apron to class to minimise the risk of damage to their clothes.

DAMAGE/LOSS OF HEY THERE COOKIE! PROPERTY: The student may be held financially responsible for any damage to or loss of Hey There Cookie! property during the class. The cost of repairing any damage to equipment or other parts of the property as a result of inappropriate conduct will be charged to the person involved.